Consumer Protection

The Consumer Protection Act, 1986 (CPA) is an Act that provides for effective protection of interests of consumers and as such makes provision for the establishment of consumer councils and other authorities that help in settlement of consumer disputes and matters connected therewith.

The CPA seeks to protect the interests of individual consumers by prescribing specific remedies to make good the loss or damage caused to consumers as a result of unfair trade practices. Broadly speaking, the CPA seeks to protect the following basic rights of consumers:

  • Right against the marketing of goods and services which are hazardous to life and property;
  • Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services;

  • Right to choice, wherever possible through access, to a variety of goods and services at competitive prices;

  • Right to be heard and to be assured that consumers’ interests will receive due consideration at appropriate forums;

  • Right to seek redressal against unfair or restrictive trade practices or unscrupulous exploitation of consumers;

  • Right to consumer education; and

  • Right to clean and healthy environment.

Depending on the facts and circumstances, the redressal forums may issue orders for one or more of the following relief(s):

  • Removal of defects from the goods;
  • Replacement of the goods;

  • Refund of the price paid;

  • Award of compensation for the loss or injury suffered;

  • Withdrawal of the hazardous goods from being offered for sale; or

  • Award for adequate costs to parties.

  • Removal of defects or deficiencies in the services;

So if you believe that your consumer rights have been violated and you are seeking compensation or wondering what actions you can take to recover your losses or damages then get in touch with us for your first free consultation.

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